Refund Policy for Okstel Tech

At Okstel Tech, we prioritize customer satisfaction and strive to deliver the best IT services tailored to your needs. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures to follow.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• The service delivered does not match the agreed scope of work.

• There is a significant delay in service delivery due to reasons attributable to Okstel Tech.

• The customer cancels the service before any substantial work has commenced.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the service has been fully delivered and accepted by the customer.

• Issues arising from third-party integrations or services not under Okstel Tech’s control.

• Any delays or failures caused by the customer, such as lack of required information or delayed approvals.

3. Refund Request Process

• Refund requests must be submitted via email to info@oksteltech.com within 7 days of the issue arising.

• Provide detailed information, including the reason for the refund request, service details, and any supporting documentation.

4. Evaluation of Refund Requests

Once a refund request is received:

• Our team will review the request and verify the issue within 7-10 business days.

• Additional information may be requested from the customer to complete the evaluation.

5. Refund Method

Approved refunds will be processed as follows:

• Payments made through online channels will be refunded to the original payment method.

• Refunds will be processed within 10-15 business days after approval.

6. Modifications to the Policy

Okstel Tech reserves the right to amend this Refund Policy at any time. Customers will be notified of significant changes through our website or email.

For any queries regarding our Refund Policy, feel free to contact us at info@oksteltech.com.